PBM Customer Satisfaction Reports

This report provides an “insiders” look into how PBM customers view the services they receive.  Scores are reported in total, by PBM size category, and for PBMs with at least ten responses.

Note: This publication is the property of PBMI. No part of this publication may be reported, reproduced, or transmitted in any form or by any means electronic or mechanical without the express written permission of the Pharmacy Benefit Management Institute.

Single-User License Agreement
The Single User Agreement is a legal agreement between you and PBMI for the use of the report by one (1) individual person. By purchasing a PBM Customer Satisfaction Report you agree to be bound by the terms of this agreement.


To use the survey results from PBMI’s Pharmacy Benefit Manager Customer Satisfaction Report in advertising, marketing pieces, or other materials, individuals or companies must pay a licensing fee to PBMI. Please refer to the complete copyright and terms of use agreement . By purchasing the report, you agree to accept these terms and conditions. More information on licensing options can be found here.
The results of this survey provide a valuable benefit to our company and help drive some of our decisions on what PBMs to work with.
- Health Plan
The survey certainly covers the strategic areas of the relationship with the PBM.
- Employer
Report CoverReport NamePriceDescription
2018 PBM Customer Satisfaction Report$349The 2018 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 12 PBMs.CSR_2018CSR
2017 PBM Customer Satisfaction Report$99The 2017 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 14 PBMs.CSR_2017CSR
2016 PBM Customer Satisfaction Report$99The 2016 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 11 PBMs.CSR_2016CSR
2015 PBM Customer Satisfaction Report$99The 2015 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 11 PBMsCSR_2015CSR