PBM Customer Satisfaction Reports

This report provides an “insiders” look into how PBM customers view the services they receive.  Scores are reported in total, by PBM size category, and for PBMs with at least ten responses.

Note: This publication is the property of PBMI. No part of this publication may be reported, reproduced, or transmitted in any form or by any means electronic or mechanical without the express written permission of the Pharmacy Benefit Management Institute.

To use the survey results from PBMI’s Pharmacy Benefit Manager Customer Satisfaction Report in advertising, marketing pieces, or other materials, individuals or companies must pay a licensing fee to PBMI. Please refer to the complete copyright and terms of use agreement . By purchasing the report, you agree to accept these terms and conditions.

Now available...the 2017 PBM Customer Satisfaction Report.  

PBMI now offers several licensing options.  More information can be found here.

Report CoverReportPriceDescription
2017 PBM Customer Satisfaction Report$349The 2017 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 14 PBMs.

Single-User License Agreement
The Single User Agreement is a legal agreement between you and PBMI for the use of this report by one (1) individual person. Other licensing options available here.
CSR_2017CSR
2016 PBM Customer Satisfaction Report$99The 2016 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 11 PBMs.CSR_2016CSR
2015 PBM Customer Satisfaction Report$99The 2015 Pharmacy Benefit Manager (PBM) Customer Satisfaction Report includes profiles of 11 PBMsCSR_2015CSR
2014 PBM Customer Satisfaction Report$99The 2014 Pharmacy Benefit Manager Customer Satisfaction Report includes profiles of 12 PBMs.CSR_2014CSR
2013 PBM Customer Satisfaction Report$99The 2013 Pharmacy Benefit Manager Customer Satisfaction Report includes profiles of 11 PBMs.CSR_2013CSR